JetBlue Won’t Let You Use Credits Online

My fiancee and I were supposed to fly JetBlue in February, but our trip plans changed. I had them move the fare amount into a credit, minus the change fee, knowing I’d use it some other day.

That day came this week, and guess what? Using your credit on JetBlue isn’t very easy. In fact, you can’t do it at all online unless you sign up for a frequent flier account. That’s really annoying and probably Cranky Jackass material. For some reason, I’m feeling benevolent today and will just let them off with a stern finger-wagging (and a post for all my readers to see).

So what happened? Well, I found the flights, filled out my information, and then went to the payment screen. Here’s what it showed me.

Um, so how do I use that credit again? Clearly it’s not a voucher – I don’t have a “voucher code” or anything like that. This is a credit, and there’s no way to use it. So, I called up reservations and asked what to do. That’s when I found out that, well, you can’t do it unless you’re a TrueBlue frequent flier program member.

What? That seemed ridiculous, but sure enough, you can’t use your credit online unless you sign up for an account. Then, they’ll transfer your credit into that account, and the payment-by-credit option will come up.

Personally, I didn’t want to join TrueBlue, so what could I do? Well, I could book it on the phone, but they charge $10 more per ticket to do that. It seems very United-like to charge someone to do something over the phone even though it’s not possible on the internet. So, I broke down and created a TrueBlue account. If they start spamming me, I’ll have to consider forwarding the emails to random JetBlue addresses.

For this, JetBlue, you suck. Please fix it. (Or maybe I should be pleading with your reservation system provider. Is it still Navitaire?)

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