Cranky on the Web (April 19 – 23)

You all know how ugly it’s been in Europe with the volcano, and now they’re saying the initial impact is worse than 9/11. Fortunately, the recovery won’t be nearly as painful.

Delta made a small mistake online erasing the fee for last minute award travel. Normally, that would be easy to fix, but people find things like this so fast, it creates problems.
Lots of posts about what to do with a volcano. Here’s mine.

Boston Globe
I spoke with the Globe about how we’ve been helping Concierge clients.

The inflight entertainment manufacturer asked me what I wanted to see in inflight entertainment. #1? I just want it to work.

It’s earnings season and that’s kind of boring. But here I looked at the correlation between capacity cuts and revenue gains at Delta.

Things With Wings/Aviation Week
Things With Wings covered some of the successes we’ve had helping people at Cranky Concierge.

Now that planes are flying in Europe again, it’s time for the blame game. I actually side with the regulators on this one.

I can’t say I agree with the title on this (they pick them, not me), but it is true that talks have been called off.

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