Cranky on the Web (November 17 – 21) – Ethiopian Madness, Rebanking in Miami, More

Travel Babbo
One of our clients wrote about his saga dealing with Ethiopian. Not only did they re-route his airplane to the other side of the country, they canceled another flight and rebooked him 2 days later. When we told the airline that wasn’t acceptable and he just wanted a refund, they actually balked. That wasn’t the worst of it. Amazing.

$$PlaneBusiness Banter (subscription required)$$
I’m back with another PlaneBusiness column. This time, I looked at the impressive operational improvement that happened in Miami after the hub was rebanked. Performance improved all the way around.

Small Business Center
We’ve been working on figuring out the best way to handle client reporting.

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