Cranky on the Web: Profiling Cranky Concierge, When Things Go Wrong

Succeeding in Small Business
These guys interviewed me to talk about the success of Cranky Concierge. It’s always interesting to see what kind of an article comes out of a lengthy interview.

Cleveland Plain Dealer
Sounds like the people of Cleveland are getting a little concerned with the rise of ultra low cost carriers in the market. They’re concerned about what to do when things go wrong.

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