Cranky on the Web: Southwest and Its MAX Problems

Dallas Morning News
Mitchell Schnurman dove into a variety of Southwest’s problems, some caused by the airline’s MAX fleet, and asked me to chime in on it. The biggest issue is the huge increase in cancellations at the airline, something that hasn’t gone unnoticed by customers. (You can see the chart in the article.) But will it have a lasting impact on the airline’s reputation? Not if it can fix the problem sooner rather than later.

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